How companies can create quality assurance evaluation forms

The biggest task for companies that want to implement Call Quality Assurance programs is to create quality assurance evaluation forms. One reason for this is that there are many components that can be included in these evaluation forms. When a quality assurance specialist learns how to create this evaluation form and decides which sections and answers to be included in the form, it will be easy for the specialist to modify any existing form or even draft a new form. However, creating a quality assurance evaluation form for the first time is always a daunting task. This is why it is recommended...